General conditions of e-commerce Sale

Object of the contract

These general conditions have as their object the purchase of products or services, carried out remotely via the telematic network, by Plinio il Giovane S.r.l. based in via Sardegna, 21 20146 Milan (MI). Each purchase transaction will be governed by the provisions of Legislative Decree 6 September 2005, n. 206 (consumer code) and, in particular, those referred to in Section II, Part II, Title III (distance contracts) as well as, as regards the protection of personal data, by the provisions of Legislative Decree 30 June 2003 , n.196.

All contracts (orders) for distance selling govern the sale of products by Plinio il Giovane S.r.l. to its customers by telephone, fax, e-mail or ordinary mail are governed by these conditions of sale. The contract is concluded upon receipt of the purchase order for the selected products and / or services sent by the Customer on the website www.plinioilgiovane.com
All orders are customizable in the choice of color and fabric and are made to order, custom-made at the customer’s request.

The sending of the electronic purchase order implies the full knowledge, by the Customer, of these General and Payment Conditions and their acceptance. The Customer declares to have read all the information provided to him during the purchase procedure. If the Customer is a consumer (i.e. a natural person acting for purposes unrelated to business, commercial, craft or professional activity), once the purchase procedure has been completed, he will print or save an electronic copy or otherwise keep these conditions. of sale also in compliance with the provisions of art. 52 and 53 of Legislative Decree 206/2005 on distance contracts. Any right of the Customer to compensation for damages or compensation is expressly excluded, as well as any contractual or extra-contractual liability for damages, direct or indirect to persons and / or things, deriving from the non-acceptance, even partial, of an order.

How to purchase

Purchases of products and services for sale on the website www.plinioilgiovane.com are made at the price indicated therein, to be confirmed at the time of order confirmation, in addition to transport costs. Before confirming the purchase, the total cost of each selected product or service, the total cost and transport costs will in any case be summarized.

Each Order constitutes a contractual acceptance by the Customer and the sale is considered concluded upon receipt of the Order by Plinio il Giovane at its headquarters. Plinio il Giovane reserves the right not to execute incomplete orders, or in the event of non-compliance with the payment terms.
In case of non-fulfillment of the order due to unavailability of the products or for other reasons, Plinio il Giovane will inform the Customer, agreeing from time to time the methods of delivery of the products and / or the reimbursement of any sums received. In any case, the Customer will not be entitled to any further reimbursement or indemnity or compensation of any kind.

Prices and payment

Payment of the price of the services and products purchased and the costs of their transport must be made according to the method chosen when ordering: bank transfer or Paypal.
Plinio il Giovane is not responsible for the accuracy of the data indicated in the order by the Customer for billing.

Delivery of products and shipping

The delivery of the products will be carried out in the following ways chosen by the customer:

Free collection by the customer from our. headquarters in via E. Cernuschi, 1 20129 Milan or warehouse in Lentate (MB), subject to agreement on the day of collection;
The purchased products are delivered by courier to the address communicated by the customer with the chosen method (street level or delivery to the floor)
Street level delivery is carried out to the closest point reachable by the carrier.
For smaller islands or in places that cannot be reached by ordinary means, in limited traffic areas, in places that require permits for the occupation of public land, the related transport and service costs will be defined from time to time. It is possible to request the delivery service to the floor, assembly of the goods and collection of the packaging.

The customer is required to verify that the package is intact, not damaged or wet. Only after this verification will the Customer have to accept the delivery. Once the delivery has been accepted, if the contents inside the package are damaged, the Customer will have 24 hours from the delivery date to contact Plinio il Giovane and request the intervention of the insurance coverage, sending photographs showing the damage.

Order processing times

Delivery terms (to the carrier) are approximately 4-5 weeks from order confirmation. The working days are indicative, but in no case are considered mandatory. However, Plinio il Giovane will be responsible for fulfilling the orders as soon as possible, compatibly with the timing of the realization of the products or the performance of the services purchased. The Company will not be responsible for any delays by couriers, attributable to external causes or force majeure.
In this regard, the Customer declares to have been informed that the timing for the fulfillment of an order varies according to the type of processing and
of the required quantity.

Product features

The products in the catalog are marked with the Plinio il Giovane brand.
The company reserves the right to modify, without notice and for reasons of improvement, the characteristics of its production according to the continuous technological evolution.
The color samples indicated in the catalog are presented as an indication only and may not correspond to the real colors.

All our products are unique pieces. Made one by one, assembled, sanded and polished by hand. Plinio il Giovane products have always been treated and polished with products that maintain the naturalness of the wood. This choice guarantees the uniqueness of the color of each piece, which will be different from any other and will acquire a patina over time.
Since there is no plant alike, it is inevitable that our natural essences also differ slightly from each other both in terms of color and grain. In addition, the excessive selection of woods depersonalises the product as well as negatively affecting the environment by considerably increasing the waste material.

If exposed to light and in any case with the passage of time, the color of the wood alters. Color differences may occur over time.
Parts made of solid wood exposed to strong changes in temperature and / or humidity can cause warping or cracking.
These ‘movements’ of the wood are to be considered completely natural and determined by the change in environmental conditions and therefore do not constitute a defect of the product. Any small imperfections in the surface are due to the normal processing, sanding and polishing process and are therefore not to be considered defects.

Plinio il Giovane is not responsible for the improper use of its Products by the Customer or any other person.

Right of withdrawal

The supply of each individual product is subject to the condition that the customers of the digital platform exercise their right of withdrawal due to the international law in force on distance and online sales.
In the case of “made to order / custom made” goods, which are the object of the sale, the exercise of the right of withdrawal is excluded as the goods will be made at the customer’s request for made to order.

Jurisdiction

In the event of a dispute, the competent court is that of Milan.